Just because you think that you’re following best practices, doesn’t necessarily mean
We can provide your organization with a complete set of computer network solutions.
Our team of experts at BrightWire Networks can become your outsourced IT department through our Managed IT Services. With remote monitoring, we respond to issues quickly, often before you even notice them. Covering everything from servers and network infrastructure to computers, workstations and mobile devices, we provide end-to-end solutions for all of your technology needs.
Managed IT Services
BrightWire Networks is equipped to become your complete IT Department to keep your computers and network running smoothly.
IT Security Services
BrightWire Networks protects our clients from online threats including ransomware, malware and hacking intrusion through hardware, software and human solutions.
Industry Specific Solutions
BrightWire Networks serves clients in a variety of industries including Healthcare, Legal Services, Manufacturing and many others.
Cloud Computing Services
BrightWire Networks can help you decide which key functions you should put in the cloud, including email hosting, servers and key software.
Video - Secret Weapon
What's in The Box? An obsessed independent journalist goes to great lengths to learn BrightWire's Secret Weapon in the battle against hackers and phishers.
Video - Testimonials
BrightWire Networks clients describe their impressions and experiences with our managed IT services.
Video - Presentations
Todd Whitley and others from BrightWire Networks give presentations on IT topics including Ransomware, productivity, cost-effectiveness and technical solutions.
Olympia and Tacoma Computer Support
BrightWire Networks has been providing professional information technology support for businesses in and around Olympia, Washington since 2005.
BrightWire’s founders Gordon and Todd have created and grown an IT support company around PEOPLE, not merely technology. We hire people that are clearly “People-People” first, because we know that relating well to other humans is fundamental, and we can more easily teach the technical skills through professional development.
So learn "About Us" on the pages below, and feel free to laugh at our staged photos as much as we did when taking them!
- BrightWire Story
- Are We A Good Fit?
- Meet The Team
- Just Say "Hi Jessica"
- Tech Support Re-Imagined
Let's be honest with each other
You are picky about who you trust and who you do business with. So are we. The sooner that we decide whether we are a good fit for each other or not, the sooner we can either work together or just be friends.Are We A Good Fit?
The BrightWire Networks Team
BrightWire Networks understands that making a decision means putting your trust in us. Take a few minutes and get to know the BrightWire Networks Team, including roles, capabilities, perspectives, hopes, dreams and favorite TV shows!Meet The Team
To activate our Help Desk, just say "Hi Jessica"
Apple has Siri.
Amazon has Alexa.
BrightWire Networks has ... Jessica.
Jessica is a fully autonomous, sentient being able to listen to client requests over the phone or read them over email.Just Say "Hi Jessica"
Tech Support. What do people LOVE to HATE about Tech Support??
It's expensive! It's obtrusive! Too much Technobabble! It makes me feel dumb! It didn't actually fix the problem!
How do we avoid all of that at BrightWire Networks? We completely re-imagine Tech Support.Tech Support Re-Imagined
What Our Clients Say
BrightWire is just generally very responsive - I appreciate all of your help!
Excellent customer service and troubleshooting getting me setup from laptop to printer.
Gave me more information than even needed, but that information became extremely useful. Above and beyond what I asked for. And very quick at that.
The Technician has been great every time I have called... This is my 5th day, and I think I have called him almost everyday.
Response was quick and when the Tech could not reach me, they contacted another employee to get the issue taken care of ASAP.
Happy now :-) BrightWire rates a 10!
Each person at BrightWire I spoke with was friendly, helpful and prompt. I appreciate Mike leaving me a note on my desktop with his direct line and the details of what was updated. We quickly resolved the remaining issues with the last call.
Quick response and service as usual.
Computer/Software problems are not as easy as everyone thinks. I applaud Matt and his tenacity to get this issue resolved. He did it in a complete professional manner. Thank you!!!
Fast response & was a quick fix.
Response time was great, Jessica and Mike were both easy to talk to and understood my request. It's really nice to know you all are out there when I need you.
You guys did a fantastic job of researcing and working on this issue... thanks for your hard work on this!
The Tech was very good at searching for a solution to my calendar problem and was able to make it work.
Excellent - issue was resolved fast and friendly!
I would not hesitate to strongly recommend BrightWire to organizations desiring to create a strategic IT plan and working with a solid technically competent business partner to execute that plan. They respond quickly to any system needs that arise, they accommodate our business needs when on site and dedicate the appropriate level of highly skilled resources to resolving our issues.
By working with Brightwire the past three and a half years, we realized that they are able to provide a deeper set of resources and much broader skill-set than what we had before and this change has allowed us to focus our attention on healthcare and to make more informed decisions around health care technologies we depend on to run our operation.
I am honored to provide a recommendation for BrightWire. Our organization has been able to grow and continually meet our challenging work program due in great part to the support, advice, and technical knowledge provided by BrightWire Networks.
Our partnership with Brightwire Networks over the past 8 years has proven to be an essential part of our success. Their services have allowed me to focus all of my attention on growing the business and serving our clients. Brightwire Networks has always been very trustworthy, provided quick response times, been available to strategize over the telephone or in person, and been available for after-hour support.
Before finding BrightWire almost 10 years ago, we had a prior history of picking the worst IT "experts" in our community. BrightWire is consistent, responsive and extremely knowledgeable. With their help, we successfully transitioned through the sale of one business and startup of another. We consider them a valuable team member to deploy the necessary infrastructure manage our growth.
BrightWire really did an excellent job getting all the components of our new server working properly. Before BrightWire we had a difficult time finding a reliable company that really knew how to match our business needs to technology.
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